Frequently Asked Questions:
Do I have to book?
Yes it is always preferable to book a trek to avoid disappointment. Obviously the more time you book in advance the more chance you have securing the particular day/time you prefer. Please note cancellations must be made at least 48 hours before the day of the trek.
Please have the riders weight, height and riding experience to hand when making a booking.
Are there set days and times for the treks?
Yes we have 3 to 4 treks per day. We cater for all abilities beginners, novices and experienced. We are open 7 days per week and Bank Holidays excluding Christmas day and New Year’s Day.
How many months of the year are you open?
The centre is open for the full 12 months over the year. (Excluding some dates over the Christmas period).
How do I pay?
Deposit of £10 per person is payable via our Website (Homepage>Pay Deposit for Booking) with options to pay by PayPal or Debit/Credit Card (*see below for exceptions). Once received the deposit we will send a confirmation email. Please note: telephone to check availability prior to making any payment to avoid any disappointment.
The balance is to be paid in cash only on the day of the trek.
* Group bookings of 5 or more people - 50% non-refundable deposit will need to be paid by bank transfer (bank details given upon request).
* Pub Treks - Full payment is required via bank transfer on initial booking which is non-refundable (bank details given upon request).
What is your cancellation policy?
We require 48 hours notice. Deposits are strictly non-refundable and if you do not turn up on the day or you decide not to ride on arrival full payment will be requested.
Where do the rides take place?
All treks take place in the beautiful Derbyshire Countryside with all off road riding through forest and country park with fabulous picturesque views.
Can I get riding lessons at the centre?
At the centre we prefer to teach out in the countryside rather than in the traditional school environment. We find that this approach is more enjoyable and fun for the customers, plus there is more to learn outside of a school. We charge £45 per hour for a one to one lesson trek Adults only.
Do you cater for Disabled Ridersor people with Learning difficulties?
Yes, we have a number of horses all suited for Disabled Riders or people with learning difficulities.
What is the youngest you take on treks?
We take young riders from the age of 4 (for children with no regular riding experience we only advise a 1 hour trek).
Do you take Complete Beginners?
Yes we do, we give full instruction before taking your out on your trek.
What weather conditions cause a ride to be cancelled?
We ride out in all weather, if its raining we still trek out, we even trek out in the snow. We reserve the right to cancel treks at short notice due to any adverse weather conditions.
Is there any specific clothing I need to wear?
A riding hat is essential; If you do not have your own helmet we can provide you with a riding helmet which complies with the latest health and safety requirements. From January 2016 if you wish to borrow a helmet there will be a hire charge of £1 per riding helmet. We would always advise riders to ensure they wear full length trousers; boots with a low block heel on, Suitable clothing depending on weather conditions e.g. warm clothing for winter and waterproofs in case of rain. For our gentlemen riders it is advisable to wear tight fitting underwear.
I am unable to wear a helmet due to religious headwear. Can I still take part?
Yes, however we strongly recommend that you wear one of our helmets. However we do not want to be discriminatory and should you decide not to wear a helmet for religious reasons then we will just require you to complete an additional disclaimer form for our insurance purposes.
Is there a weight limit for your riders?
Yes our weight limits is 13 stone, but please call as we may be able to cater for riders slightly over this weight. Please note we ask customers to be very honest about their weight, we have weighing scales on site if in doubt.
Do you have a Mounting Block?
Yes, we have a brick built Mounting block suitable for all.
How can I purchase Gift Vouchers?
Gift vouchers are available to buy via our website located on the Gift Voucher tab of the homepage.
If you have a question that is not covered by the above or you cannot find through the website then please give us a call and a member of our team will be very happy to help with answering any queries you may have 07557 106679