DEPOSITS & BOOKING POLICY/PROCEDURE

PLEASE NOTE:  To make your booking, please text/What's App, Message via Facebook/Instagram or email to check availability on 07557 106679 derbyshire-trekking@hotmail.co.uk. Please note we are in/out on treks most of the day so these methods are the quickest way to book in or have any quieries answered.

Information Required on Booking

To enable us to book you in we will ask you for your full names, heights, weights, ages (if children) & mobile number.

We will also need to know your riding abilities. Please see categories below:-

Complete Beginner - will need to be led on foot

Beginner - able to walk independently (without being led and has had at least one lesson)

Beginner - Able to walk & trot (in rising trot) independently (without being led) and has had more than 6 riding lessons.

Novice - Able Walk, trot and canter

Advanced rider, able to walk, trot, canter, gallop & jump

Please Note: For safety reaseon please be very honest about your riding ability, if you lie about your riding ability you may be refused to ride and no refunds will be made.

Additional information required for Children

Due to the fact that we may not be the child's regular instructor and may have not seen the child ride, we will need to ask you the following questions on booking in:-

Child's age(s)?

Have they ridden with Derbyshire Pony Trekking before?

How long has the child been riding and what frequency?

What age did the child start riding?

Has the child been having group or private lessons?

How many times has the child ridden outside of a school before?

Were they led on foot when they rode outside of a school?

Did they ride during lockdown?

What paces are they proficient in?

What size horses/ponies are they used to riding?

Deposit Payment

Once we have confirmed your booking with the relevant details above, we will send a link via text to enable you to pay the deposit.

The booking is not confirmed until the deposit is received.

We require full payment up front by bank transfer for the following type of treks 

Group bookings of 7 or more people

One to one private/tuition treks

Any Treks of 2.5 hours or longer

Afternoon Tea Treks

Pub/Grub Treks

Night Treks

Sunset Treks

Corporate Team Building Days

Deposits and full pre-payments are strictly NON-REFUNDABLE and full payment will be requested if you do not turn up on the day or if you decide not to ride on arrival. 

We require 48 hours notice to rearrange any bookings, if this is not received then you will loose the deposit or full payment.

We ask that you turn up half an hour prior to the set off time of the trek.The balance is to be paid in cash on the day as we do not have a card machine.